milbat Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the milbat platform and all its services. By visiting the milbat website or creating an account, you are considered to have given your full agreement to these Terms.

milbat operates an online gaming and entertainment platform for users in Bangladesh. The platform offers various gaming options including live casino, slot games, and cricket betting.

milbat reserves the right to unilaterally change, amend, or update these Terms at any time. For significant changes, registered users will be notified by email or by posting a notice on the platform. However, if you continue using the platform after any changes, it will be assumed that you have accepted the updated Terms.

These Terms are written in Bengali. In the event of any linguistic ambiguity, milbat's interpretation will be considered final.

2. Eligibility and Account Registration

2.1 Age Requirement

The minimum age to use the milbat platform is 21 years. Only individuals aged 21 or above may open an account and play games on this platform. Opening an account by minors is strictly prohibited.

2.2 Single Account Policy

Each individual may open only one account. If multiple accounts belonging to the same person are found, all accounts will be terminated and any remaining balance may be forfeited.

2.3 Accuracy of Registration Information

All information provided at the time of account registration must be accurate, complete, and up to date. Providing false information may result in the account being suspended or terminated.

2.4 Identity Verification (KYC)

milbat may at any time request government-issued identification, proof of address, or other documents to verify a user's identity. KYC verification may be mandatory before withdrawals. If the required documents are not submitted within the specified time, the account may be temporarily suspended.

3. Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. Do not share this information with anyone else.

All activities carried out from your account will be considered your responsibility, including in cases of unauthorized use. If you suspect unauthorized access to your account, you must notify the milbat support team immediately.

• Use a strong password and change it regularly.
• Avoid logging in on public devices.
• Always log out after your session ends.
• Never transfer or sell your account to anyone else.

4. Deposit and Withdrawal Policy

4.1 Deposit Rules

milbat currently supports deposits via the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳200.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. However, in special circumstances (such as pending KYC verification or security checks), it may take longer.

4.3 Withdrawal Terms

• It is recommended that the withdrawal method matches the deposit method used.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• An account may have only one active withdrawal request at a time.
• milbat reserves the right to suspend or cancel suspicious withdrawal requests.
• Withdrawals may be put on hold until account verification is complete if fraud or irregularities are suspected.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

milbat offers new members a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, bringing your total balance to ৳2,200. Depositing ৳10,000 or more earns the maximum ৳5,000 bonus, bringing your total balance to ৳15,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x. This means you must wager 25 times the total amount (deposit + bonus) before the bonus funds can be withdrawn. Example: for a total balance of ৳2,200, you must complete ৳55,000 in wagers.

5.3 Bonus Usage Rules

• The bonus may only be claimed once.
• The bonus or any winnings earned from it cannot be transferred directly to a third party.
• milbat reserves the right to change or cancel any bonus offer at any time.
• If bonus abuse is suspected, milbat may forfeit the bonus and suspend the account.
• Claiming bonuses through multiple accounts is strictly prohibited.

5.4 Other Promotions

milbat regularly runs various promotional offers, cashback deals, and events. Separate terms and conditions apply to each promotion and will be stated on the relevant offer's detail page.

6. Gaming Rules

6.1 Fair Play

milbat is committed to ensuring fair and transparent gameplay across all games. Our game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others) are internationally recognized and use Random Number Generator (RNG) technology.

6.2 Technical Errors

milbat will not be responsible for any technical errors or disconnections that occur during gameplay. In such situations, the result of the affected round may be voided or settled according to server logs.

6.3 Betting Limits

Minimum and maximum bet limits are set for each game or market and are displayed within the relevant game interface. milbat reserves the right to change these limits at any time.

7. Prohibited Activities

The following activities are strictly prohibited on milbat:

• Using the platform for money laundering or processing illegal funds.
• Playing games using automated bots, scripts, or software.
• Artificially manipulating the bonus system ("bonus abuse").
• Attempting to access another user's account without permission.
• Hacking the system or sending viruses or harmful code.
• Colluding or cheating to influence game outcomes.
• Harassing or threatening other users.
• Creating multiple accounts or using someone else's account.

Involvement in any of the prohibited activities listed above will result in permanent account closure and balance forfeiture. Law enforcement authorities may also be notified if necessary.

8. Account Closure and Termination

8.1 Voluntary Closure

Any user may request to close their account at any time. Informing the support team via live chat or email will result in the account being closed. Any verifiable balance must be withdrawn before the account is closed.

8.2 Closure by milbat

milbat reserves the right to suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms.
• Suspicion of fraud or money laundering.
• Registration using false information.
• Bonus abuse.
• Extended inactivity (more than 12 months).

8.3 Self-Exclusion

As part of responsible gaming, users may take a temporary or long-term break from their account. Please contact us via live chat for assistance with this.

9. Privacy and Data Protection

milbat places the highest priority on protecting users' personal information. All data is kept secure through SSL encryption.

Users' personal information is used only for service delivery, identity verification, and fulfilling legal obligations. Personal information is not shared with third parties except where required by legal obligations or security needs.

For more details, please read our Privacy Policy page.

10. Responsible Gaming

milbat believes that gaming should be done for entertainment purposes only. We are committed to responsible gaming and encourage users to develop healthy gaming habits.

• Only play with money you can afford to lose.
• Avoid gaming as a way to escape financial problems or stress.
• Set clear time and budget limits.
• If you notice signs of gaming addiction, seek help immediately.

For more details, visit our Responsible Gaming page.

11. Limitation of Liability

milbat does not accept responsibility in the following cases:

• Game losses due to internet disconnection or technical failures.
• Delays or errors in services provided by third parties (payment providers, game suppliers).
• Account security being compromised due to the user's own negligence.
• Local legal restrictions on online gaming in the user's area.
• Service disruptions caused by unavoidable circumstances (natural disasters, government directives, etc.).

milbat's maximum liability in any case will not exceed the amount of funds in the user's account at the time of the relevant incident.

12. Dispute Resolution

For any complaint or dispute, please contact the milbat support team first. Our goal is to provide an initial response to all complaints within 24 hours.

How to submit a complaint:

• Contact us directly via 24/7 live chat.
• Send a detailed complaint by email: [email protected]

When submitting a complaint, including your account ID, the relevant date and time, and a detailed description will help resolve the issue faster.

If the matter cannot be resolved through discussion with the support team, it will be escalated to higher management. milbat always strives to settle disputes fairly and impartially.

13. Contact & Support

The milbat support team provides assistance in Bengali 7 days a week, 24 hours a day.

• Live Chat: Direct chat is available on the website
• Email: [email protected]

If you have any questions about these terms and conditions or would like more information, feel free to contact us.

For more information, visit our FAQ page or learn more about milbat on the About Us page.